Privacy Policy

Last updated: July 2026

1. Who we are

Nativ is a reservation management platform for restaurants. This Privacy Policy explains how we collect, use, and protect the personal information of both restaurant operators (our clients) and their guests (end users who make reservations).

2. Information we collect

When a guest makes a reservation through a Nativ-powered page, we collect:

Full name, email address, and phone number
Reservation details (date, time, party size, occasion, notes)
Payment information for deposits (processed by Stripe — we do not store card data)

When a restaurant operator registers an account, we collect:

Email address and password (hashed)
Restaurant name, address, and contact information
Billing information (processed by Stripe)

3. How we use your information

We use guest information solely to:

Create and manage reservation records
Send booking confirmation and reminder emails
Allow the restaurant to contact guests about their reservation
Enable the restaurant to maintain a guest history for service purposes

We do not sell, rent, or share guest information with third parties for marketing purposes.

4. Third-party services

We use the following third-party services to operate the platform:

Supabase — database and authentication
Stripe — payment processing for deposits and subscriptions
Resend — transactional email delivery
Vercel — hosting and infrastructure

Each of these providers has their own privacy policy and processes data according to applicable laws.

5. Data retention

Guest data is retained for as long as the restaurant account is active. Restaurant operators may request deletion of specific guest records from within the platform. When a restaurant account is permanently closed, associated guest data is deleted within 30 days.

6. Your rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict how we process your data

To exercise any of these rights, contact us at privacy@nativ.business.

7. Security

We use industry-standard security measures including encryption in transit (HTTPS/TLS) and at rest. Access to personal data is restricted to authorized personnel only.

8. Cookies

We use only essential session cookies required for authentication. We do not use tracking or advertising cookies.

9. SMS / text messaging

If you provide your phone number when making a reservation, you consent to receive transactional text messages (reservation confirmations and reminders) from the restaurant you booked with, sent through our platform. Message frequency varies based on your reservation activity. Message and data rates may apply.

Reply STOP at any time to opt out of text messages.
Reply HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. Changes to this policy

We may update this Privacy Policy from time to time. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

11. Contact

Nativ is a service operated by Abner Grgurich (sole proprietor).

For privacy-related questions, contact us at privacy@nativ.business.